Return And Exchange Policy

Our Return & Exchange Policy

We want your experience with Bolan Clinic to be straightforward. If something is wrong with your order, tell us and we will put it right.

Tell us within 48 hours

If there is an issue with an item, contact us within 48 hours of receiving your order. Call our customer representatives on +92 333 8880109 or +92 316 7671166, message us on WhatsApp, or email my@bolanclinic.com.

If the issue is from our side

Where the fault is ours — a damaged item, a wrong item, or a product problem — we replace it at no shipping cost to you. Send the product back to us first; once we receive it, we dispatch the replacement as quickly as we can, normally within 5 to 7 working days.

If the issue is from your side

If you have changed your mind or ordered the wrong item, we can still exchange it, but the additional shipping cost is yours.

Condition of returned items

Returned items need to be intact and in their original packaging.

A note on natural products

Products made without heavy preservative systems can occasionally attract insects. If you find this, there is no need to panic — contact us and we will return or exchange the product for you.

Related

To cancel an order before it ships, see our Cancellation Policy. For delivery timelines, see our Delivery Policy. More common questions are answered on our FAQ page.