Privacy Policy

This Privacy Policy explains how Bolan Clinic ("we", "us", "our") collects, uses and protects the personal information you provide when you use bolanclinic.com and any of its products or services.

It also explains the choices available to you regarding our use of your information and how you can access and update it. This policy does not apply to the practices of companies we do not own or control, or to individuals we do not employ or manage.

Information we collect

Information you give us. When you place an order, create an account or fill in a form on our website, we collect the details needed to serve you. This normally includes your name, phone number, email address and delivery address. For cash-on-delivery orders we do not collect or store card details.

Information collected automatically. When you visit our website, our servers record standard technical information sent by your browser. This may include your IP address, browser type and version, operating system, language preference, the page you visited before ours, the pages you view on our site, time spent on those pages, and access dates and times.

You can choose not to provide certain information, but some features of the website — including placing an order — may not work without it.

How we use your information

• To process, confirm, pack and deliver your orders.
• To contact you about an order, including delivery updates and any problem with an item.
• To respond to your questions, complaints, returns and exchange requests.
• To operate, maintain and improve our website and our range.
• To send you offers and product updates, where you have opted in. You can unsubscribe at any time.
• To meet our legal obligations and to detect and prevent fraud or abuse.

We do not sell your personal information to third parties.

Who we share information with

We share only what is necessary, and only with parties who help us run the business:

• Courier and delivery partners, who need your name, address and phone number to deliver your order.
• Our e-commerce platform and hosting provider, which stores our store data securely.
• Payment providers, where an online payment method is used.
• Authorities, where we are required to disclose information by law, or where disclosure is necessary to protect our rights or the safety of others.

Cookies

Our website uses cookies — small text files placed on your device — to keep your cart working, remember your preferences, and understand how the site is used so we can improve it. Cookies cannot run programs or carry viruses.

Most browsers accept cookies automatically, but you can change your browser settings to decline them. If you do, some parts of the site may not work as expected.

We may also work with advertising partners who use cookies to measure and target advertising. These partners may receive non-identifying technical information such as your IP address and browser type. They do not receive your name, address or order details from us.

Keeping your information safe

Your information is stored on secured servers and is accessible only to the limited number of people who need it to do their job. Traffic on our website is encrypted.

No transmission over the internet can be guaranteed to be completely secure. While we take reasonable steps to protect your information, you acknowledge that we cannot guarantee the security of data transmitted to or from our website.

Your rights

You may ask us to:

• Tell you what personal information we hold about you and give you a copy of it.
• Correct information that is inaccurate or out of date.
• Delete your information, where we are not required to keep it.
• Stop sending you marketing messages.
• Withdraw consent you gave us earlier.

To make any of these requests, email us at my@bolanclinic.com. We will respond as quickly as we can, and normally within one month. There is no charge for these requests.

Where we are required to keep records for legal or accounting reasons, we may retain some information after your request. Once the retention period ends, the information is deleted.

Children

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will remove it.

Links to other websites

Our website may contain links to sites we do not own or control. We are not responsible for their privacy practices. We encourage you to read the privacy policy of any website you visit.

Data breaches

If we become aware that the security of our website has been compromised or that personal information has been exposed to unrelated third parties, we will take appropriate action, including investigation and, where required, notification to affected individuals and the relevant authorities.

Changes to this policy

We may update this policy from time to time. Any change takes effect when the updated version is posted on this page. Continuing to use the website after a change means you accept the updated policy.

Contact us

If you have any question about this policy or about how we handle your information, email my@bolanclinic.com or call +92 333 8880109. You can also reach us through our Contact Us page.